Return and Refund Policy

Alma Story is committed to provide the highest level of customer support.  If for any reason you're unhappy with any part of your order, please contact us immediately.
 
Return Policy 
Alma Story accepts returns up to 14 days from the delivery date.

Alma Story cannot accept returns for items that have been opened, used or damaged after being received. Merchandise has to be returned in a saleable condition with all original packaging intact.

If you would like to return your Alma Story product for refund or exchange please contact us at support@almastory.com so we can organize a return process. Please note our warehouse won't accept return items if they don't have proper return labels issued by us.

Refund Policy

If your return passes inspection you will receive a confirmation email - usually takes 3 business days from the time we’ve received the returned goods in our warehouse. Our customer service representative will be in touch. Refunds will be processed within 5-7 days after the confirmation email is sent. Please kindly note that we will not be able to cover the cost of initial shipping, return shipping or replacement shipping.

 

Alma Story is looking to lessen an environmental footprint by creating its products from natural and recyclable materials, staying away from plastic and reducing the amount of paper used in the shipping process. It matters a lot to us to handle all the returns with a minimum waste of the world resources, therefore we ask to discuss the issue with us first.
  

Please contact us anytime to discuss any part of this policy in more details, and we would be happy to help.

Alma Story is available from Monday till Friday, 08:00am – 08:00pm EST