Alma Story cannot accept returns for items that have been opened, used or damaged after being received. Merchandise has to be returned in a saleable condition with all original packaging intact.
If you would like to return your Alma Story product for refund or exchange please contact us at firstname.lastname@example.org so we can organize a return process. Please note our warehouse won't accept return items if they don't have proper return labels issued by us.
If your return passes inspection you will receive a confirmation email - usually takes 3 business days from the time we’ve received the returned goods in our warehouse. Our customer service representative will be in touch. Refunds will be processed within 5-7 days after the confirmation email is sent. Please kindly note that we will not be able to cover the cost of initial shipping, return shipping or replacement shipping.
Please contact us anytime to discuss any part of this policy in more details, and we would be happy to help.
Alma Story is available from Monday till Friday, 08:00am – 08:00pm EST